Customer support guides
Step-by-step guides for running support on Kommio: one channel at a time, personal data in regulated industries, several brands and languages, and the metrics a support lead reads. Each one links to the developer center for the exact settings.
Free help desk software: what free means, and which plans are really free
What free means in a help desk, the well-known free plans side by side (dated), and where Kommio Cloud fits.
How to run customer support on Telegram with a bot
Create a bot with @BotFather, connect it, and set up commands, a welcome with buttons, start links, surveys and flood control.
WhatsApp Cloud API customer support: a shared inbox for your number
Connect a WhatsApp Business number on Meta's Cloud API, work within the 24-hour window, and route, automate and report on it.
Website live chat for signed-in visitors: identity verification with HMAC
Sign your users' identity on your server so the chat knows who is writing: hmac, email_hmac, attributes_hmac, test vectors and what happens to the data.
Customer support data in regulated industries: masking, ID documents, audit and retention
Masking per role, ID documents and KYC files, audited reveals, the access overview, the audit trail, retention and erasure.
Multi-brand and multilingual customer support from one help desk
Several brands and languages in one help desk: a workspace per brand, the All brands inbox, branding per chat, help centers per language and AI translation.
Customer support metrics glossary
First response time, resolution time, SLA, CSAT, backlog, reopen rate and more, with the way Kommio counts each.
Help desk alternatives
Kommio as an alternative to Chatwoot, Zendesk, Intercom, Freshdesk and Help Scout: dated tables, what moves and how.
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