Channels
Meet customers where they already write to you.
Nine channels, one shared inbox. Every conversation has one owner and one history whatever the channel, and assignment, automation and reports apply to all of them alike. Pick a channel to see what it does in Kommio and what you need to connect it.
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Email AvailableYour own mailbox over IMAP and SMTP, or signed in with Microsoft 365 or Google; threading, bounces and auto-replies recognised
◎Website live chat AvailableA widget in your colours and your site's light or dark theme, files both ways, surveys, proactive chats
WAWhatsApp AvailableYour number on the WhatsApp Business Cloud API: text, pictures, voice notes, documents, locations and buttons, with delivery and read receipts
MFacebook Messenger AvailableYour Facebook Page's messages through your own Meta app, with quick replies, reactions and receipts
IGInstagram AvailableDirect messages, story replies and mentions for the professional account linked to your Page
TGTelegram AvailableA bot you create in Telegram answers customers' private chats, with a command menu, a welcome with buttons, photos and files
SMSSMS AvailableTwo-way texts and pictures through your Twilio number, with delivery reports and STOP opt-outs
#Slack AvailableChannels shared with your business customers: each thread is a conversation, and replies go back under the agent's name
{}API inbox AvailableSend customer messages in from any system you run, and get the replies back by webhook
Email and website chat are hardened against a corpus of real-world mail and a matrix of browsers, phones and strict host pages. WhatsApp, Messenger, Instagram and Slack connect through your own app and are verified live as workspaces connect theirs; replies honour each platform's reply window. For everything else, the API inbox brings any source into the same inbox. See which channels come next
Ready to give your team one calm inbox?
Create a free workspace, connect one channel, and feel the difference on your own conversations today.