Shared inbox, channels and website chat
How your team answers every channel from one list: the inbox and its views, contacts, the phone app, the channels you can connect today and the chat widget for your site.
Built for the people who answer, not the tool that stores.
Everything an agent touches all day sits one click away, and the inbox opens fast even with a hundred thousand conversations behind it. Everything a supervisor needs to keep the queue healthy is on the same screen. Fewer tabs, faster answers, a calmer team.
Views that match how you work
All open, mine, unassigned, by inbox, by team, by tag, by priority, by waiting time. Any filter you build becomes a saved view you can share with the whole team, and the list updates live as conversations arrive. If you run several brands as separate workspaces, All brands lists every conversation you may see across them in one place.
Assignment without the arguments
Round robin or balanced by load, per team or per inbox, with the skills a conversation needs and each agent's own capacity. Everyone sets their status (online, busy, away, offline); Kommio sets you away when you step out, and when an agent goes offline their waiting conversations can move on to a colleague.
Know who you are talking to
Every website chat shows where the visitor is, their local time, device, the pages they read, how they arrived and whether they are new or returning. Signed-in customers bring the details your own site vouches for.
Saved answers and private notes
Reply with a canned response and variables in two keystrokes, attach files, or leave a note only teammates with the right role can read.
Search that finds the message
Full-text search across every message, subject and contact, with phrases and exclusions, ranked and highlighted, and always limited to what each person is allowed to see.
Noticed, never noisy
A new chat slides in with a soft chime, the tab title counts what is waiting, and desktop and browser push notifications cover you in another window. @mention a teammate in a note, take email as an hourly digest, and mute the inboxes you do not work. A command palette and shortcuts cover every routine move.
The whole inbox on your phone, and easy on the eyes at night.
Kommio is built for the phone as carefully as for the desktop: a bottom tab bar, a sticky composer and every settings page one tap away. Dark mode follows your system or your choice.
- Answer, assign, snooze and resolve from any phone browser, nothing to install
- Light and dark themes throughout the agent app
- Status menu with automatic away, so nobody gets chats while they are gone
- Sixteen languages, picked per person
Meet customers where they already write to you.
One conversation model underneath every channel, so every chat and every email has one owner and one history. Nobody asks the customer to repeat themselves.
Email and website chat are hardened against a corpus of real-world mail and a matrix of browsers, phones and strict host pages. WhatsApp, Messenger and Instagram connect through your own Meta app, and replies honour each platform's reply window. For everything else, the API inbox brings any source into the same inbox. What each channel does and how to connect it. See which channels come next
A chat widget that looks like your site, not ours.
Colours, greeting, sounds, file limits and the satisfaction survey are settings per inbox, and the chat follows your page's light or dark theme by itself. Paste one line, or follow the step-by-step guide for your platform.
- Light and dark, matched to your page automatically, in your brand colour with readable contrast
- Files and images both ways, typing indicators, live online status and a gentle bounce, preview and chime when you answer
- When you resolve, the visitor sees it and gets a one-tap satisfaction survey; typing again reopens the same conversation
- When nobody is online, the chat asks where to reply and emails the answers a visitor missed; transcripts on request
- The header shows who is online, the expected reply time and when a message was seen
- A Help tab with search and articles from your help center, and "Chat with us" when an answer is not enough
- Signed-in customers are identified with a signature from your server; their earlier anonymous chat joins their history, with every change in the audit trail
- Proactive messages after time on the page, scrolling or exit intent, and chats you start with signed-in customers who are on your site right now
- An install hub with guides for HTML, Google Tag Manager, WordPress, Shopify and React, and a demo store to try it on
- Sixteen languages, picked from the page or the visitor's browser
On a phone, in light and in dark, with the survey after a resolved chat.
Ready to give your team one calm inbox?
Create a free workspace, connect one channel, and feel the difference on your own conversations today.