Every channel. Every customer. One calm inbox.
Every conversation your customers start, on any channel, lands in one shared inbox your team answers from, with the automation, bots, reports and API a support team needs.
- Nine channels in one shared inbox
- Free on Kommio Cloud every feature, no seat pricing
- From Chatwoot in an afternoon with the self-serve import
Every channel in one shared inbox.
Email, website chat, WhatsApp, Messenger, Instagram, Telegram, SMS, Slack and API inboxes land in one list your team works from, on the desktop or the phone. Every conversation has one owner and one history, so nobody asks a customer to repeat themselves.
- Saved views, assignment by team or inbox with skills and load, and full-text search that stay fast on very large workspaces
- A chat widget in your colours that follows your site's light or dark theme, with files, surveys and proactive messages
- Context on every chat: where the visitor is, their local time, device and the pages they read
- Contacts with duplicate merging, bulk actions, CSV import and exports
- Several brands as separate workspaces? All brands shows every conversation you may see, in one list
Rules and bots do the routine. People do the talking.
Rules react to events or to time passing, chatbot flows answer first, and AI helps agents write. When a conversation needs a person, the hand-off is always there.
- Rules on events and on time, counted in business hours if you like, with templates and a run log
- SLA policies with targets by inbox and priority, and a trigger when one is breached
- Chatbot flows on a visual canvas, and agent bots with health checks and reports
- AI assist drafts, rewrites, translates and summarises; an optional AI agent answers from your knowledge base and cites its sources
- A help center in your languages, and a Help tab inside the chat
Numbers you can trust, one click from the conversations behind them.
Volume, first response, resolution and satisfaction, each as a median and a p90, so one slow afternoon cannot hide behind an average.
- Combine inbox, team and agent filters; first response and resolution in business hours, holidays included
- Backlog, SLA attainment, staffing, channel mix and satisfaction drivers, counted like every other number
- Click any number to open the conversations behind it
- Saved views, CSV and Excel exports, scheduled emails and a Reports API for your BI tool
Switch from Chatwoot in an afternoon.
An administrator imports the whole Chatwoot account from Settings: people, inboxes, contacts, every conversation with its messages and files, and your settings.
- A dry run first, then the import runs in the background
- Keep working in Chatwoot and catch up on what changed until the day you switch
- From Chatwoot's API with an access token, or from a copy of its database for very large accounts, where agents keep their passwords
- Signed-in website visitors keep their chat history, and contacts who never wrote to you can stay behind
Safe by default. Yours to run and to build on.
Security and control
Workspaces isolated in the database, roles with field-level masking, two-factor and single sign-on, and an audit trail of every change.
Security overviewCloud or self-hosted
Kommio Cloud is free, with no seat pricing, and deploys without downtime. The self-hosted edition is the same product: one Go service and a Postgres database, with built-in encrypted backups and an upgrade of three commands.
Deployment optionsYour brand
Your colours, logos, font and corners on the chat widget and the agent app, with a contrast check in light and dark.
BrandingAPI, apps and webhooks
Every screen runs on the public API you get: a versioned OpenAPI contract, a TypeScript client, signed webhooks and apps beside the conversation.
Developer centerQuestions people ask
Straight answers, no pitch.
Is Kommio really free?
Yes. Kommio Cloud has no seat pricing and no plan tiers. Every feature and every channel is included, with fair-use limits published on this site. The self-hosted edition is the same product.
Which channels work today?
Email over IMAP and SMTP or by signing in with Microsoft 365 or Google, website live chat through the embeddable widget, WhatsApp through the WhatsApp Business Cloud API, Facebook Messenger and Instagram through your own Meta app, Telegram, SMS through your own Twilio account, Slack channels shared with business customers, and API inboxes that bring messages in from any system you run. What comes next is on the public roadmap.
Can we move from Chatwoot?
Yes. An administrator imports the whole Chatwoot account from Settings with a Chatwoot access token, with no access to Chatwoot's database needed: people, inboxes, contacts, every conversation with its messages and files, macros, rules and your settings. Keep working in Chatwoot until you switch, then catch up on everything that changed. Signed-in website visitors keep their history, you can leave out the contacts who never wrote to you, and for very large accounts we can import from a copy of the database for you.
Does Kommio use AI?
Only if you turn it on. AI assist drafts replies, rewrites tone, translates and summarises, and an optional AI agent answers customers from your knowledge base, cites its sources and hands over to a person. Both run on Kommio Cloud's free monthly AI allowance, or on your workspace's own Anthropic or OpenAI-compatible key with a monthly budget you set. AI assist suggestions are never sent without a person, and payment details and card numbers are never sent to the provider.
How is customer data protected?
Each workspace is isolated by row-level security in Postgres, secrets are encrypted with envelope encryption, sign-in supports two-factor and single sign-on, roles decide which fields are visible, masked or hidden, and every change lands in the audit trail. Attributes and files that hold ID documents or payment details are marked as personal data and follow the same rules, and a website visitor becomes a contact only when there is a conversation.
Your inbox is one sign-up away.
Kommio Cloud is free for every team, with no seat pricing and no plan tiers. Create a workspace, connect a channel and invite the people who answer. The whole thing takes minutes, and nobody calls you.
Sign up
Name, email, a password. Verify the email and your workspace is live.
Connect a channel
Sign in with Microsoft 365 or Google, add any mailbox over IMAP and SMTP, connect WhatsApp, Messenger or Instagram with your Meta app, a Telegram bot, a Twilio number or a Slack workspace, or put the chat on your site with one line and the guide for your platform.
Invite the team
Send invitations, pick roles, set business hours. A short checklist walks you through the first steps.
Prefer your own infrastructure?
The self-hosted edition is the same product: one binary and one Postgres database. Ask us about self-hosting
Questions before you start?
Write to [email protected] and someone who built the product answers.