Website chat that looks like your site
Kommio's website live chat is free: one script tag puts a chat on every page, in your colours and your page's light or dark theme. Visitors write, your team answers from the shared inbox, and a visitor becomes a contact only when there is a conversation.
One conversation model, whatever the channel.
Website live chat conversations sit in the same list as every other channel, with one owner and one history, so nobody asks the customer to repeat themselves.
What your agent sees
Each chat arrives with where the visitor is, their local time, device, the pages they read and how they arrived, and signed-in customers bring the details your own site vouches for. The agent sees when a message was seen, and answers with files, canned responses and quick replies.
What your customer sees
A launcher in your colours, typing and online status, the expected reply time, a Help tab with your articles, and a one-tap satisfaction survey when the chat is resolved. When nobody is online the chat asks where to reply and emails the answers they missed.
Assignment and automation apply
Assignment, rules, SLA policies, chatbot flows, agent bots and the AI agent apply as on any channel. Flows send buttons the visitor taps, and proactive messages can open a chat after time on the page, scrolling or exit intent.
Reports count it
Every chat counts in volume, first response, resolution and satisfaction, and missed website chats have a number of their own in the quality report.
The facts that matter for Website live chat.
A visitor becomes a contact only when there is a conversation
An anonymous visitor is known only by a random token in their browser, with no browser fingerprinting. A signed-in visitor your site vouches for is held as a chat session, not a contact, until they write, an agent starts a chat with them or they leave an email. A session not seen for 30 days is deleted; the period is a workspace setting.
Signed-in customers
Your server signs the visitor's id, email and attributes; Kommio verifies the signature and shows the details as vouched for. An earlier anonymous chat joins their history, and every change the sign-in makes to a contact is in the audit trail.
Files both ways
Images inline and other files as cards, 10 MB each and five per message, through links that expire after ten minutes. Visitors attach by button, paste or drag and drop.
Away, follow-ups and transcripts
When nobody is online the chat asks where to reply, emails the answers a visitor missed, and sends a transcript on request. Follow-up links work once.
Only your sites, only what is needed
Which sites may show your chat is enforced by the browser itself. Browsing context is sent with the first message only, and each workspace decides whether visitor IP addresses are stored in full, shortened or not at all.
Sixteen languages
The widget follows the page's language or the visitor's browser, and the Help tab shows the articles you published in that language.
What you need to connect Website live chat.
An administrator does this from Settings. Nothing to install on your side beyond what the channel's own platform asks for.
Create a website chat inbox
Settings › Inboxes › Add inbox › Website chat. Pick the colours, the greeting, the sites allowed to show it and the agents who answer.
Paste one line
The install hub shows the script tag with your key and step-by-step guides for HTML, Google Tag Manager, WordPress, Shopify and React or Next.js. Email the instructions to a developer, or try the chat on the demo store first.
Check, then identify
The installation check confirms the chat loads on your site. When you want a signed-in customer's history to follow them, identify them with a signature from your server.
Step by step, with the exact fields and what to do when something does not arrive: Add the chat widget to your site: quick start and platform guides.
Guide: live chat for signed-in visitors with HMAC identity
Coming from another help desk? Kommio as an alternative to Chatwoot, Zendesk, Intercom, Freshdesk or Help Scout, and what free help desk software really means.
Other channels
Ready to give your team one calm inbox?
Create a free workspace, connect one channel, and feel the difference on your own conversations today.