Slack Connect, answered from one inbox
Kommio turns Slack Connect into a customer support channel for teams that support business customers in Slack: connect your workspace, choose the channels you share with customers, and every thread there becomes a conversation your team answers from Kommio, under the agent's name.
One conversation model, whatever the channel.
Slack conversations sit in the same list as every other channel, with one owner and one history, so nobody asks the customer to repeat themselves.
What your agent sees
Each new top-level message in a connected channel opens a conversation, and the whole thread follows it, whoever writes. Edits and deletions follow, files come along, reactions show as activity, and a link opens the thread in Slack.
What your customer sees
Nothing changes for them. They write in the shared channel as always and see the reply in the thread, posted by the Kommio app with your agent's name.
Assignment and automation apply
Rules, SLA policies, assignment, agent bots and the AI agent apply, and a chatbot flow's choices arrive as numbered text. A reply to a resolved thread reopens its conversation.
Reports count it
Slack conversations count like every other channel's, with Slack as its own slice of the channel mix and the inbox as a filter.
The facts that matter for Slack.
One conversation per thread
A top-level message opens a conversation and its thread follows it. A new top-level message from the same person is a new conversation, and a reply in a thread Kommio has not seen opens that thread's conversation.
Slack Connect
Connect your workspace with Add to Slack and pick the channels, usually the Slack Connect channels you share with customers. Turn on Only people from other workspaces, and your own team's messages in those channels never open conversations.
Who writes
A Slack user becomes a contact named from their profile. When Slack confirms their email address, they join the contact that already has it, so one person is one contact across email, chat and Slack.
Private notes stay private
A private note never goes to Slack. Only replies are posted, and only into the thread they answer.
Capabilities
Files both ways up to 25 MB, threads, reactions as activity lines, and messages up to Slack's 40,000 characters. No typing indicator, read receipts or buttons: Slack does not offer them to apps this way.
Health every five minutes
Kommio checks the token and that the app is still in each channel. A revoked token or a removed app asks for a reconnect, and a channel the app was removed from puts the inbox in error naming it.
Not yet. Not supported yet: direct messages and group DMs with the app, Slack's own slash commands and shortcuts, messages from other bots and Workflow Builder forms, an Enterprise Grid org-wide install, agent avatars on replies, Block Kit buttons for flows, and posting as an agent's own Slack user.
Built against Slack's documented APIs and verified live as workspaces connect their apps.
What you need to connect Slack.
An administrator does this from Settings. Nothing to install on your side beyond what the channel's own platform asks for.
Add to Slack
Settings › Marketplace › Slack › Install in this workspace. Name the inbox and press Add to Slack: Slack asks you to allow the Kommio app in your workspace. On Kommio Cloud the app is Kommio's; a self-hosted install creates its own once, from a manifest the setup page shows.
Choose the channels
The picker lists the channels the app can see. A public channel is joined for you; a private or Slack Connect channel needs the app invited first: type /invite @Kommio in the channel, then Refresh.
Choose the agents and post
Pick who answers and post a message in one of the channels: it arrives as a conversation, and your reply appears in the thread.
Step by step, with the exact fields and what to do when something does not arrive: Slack: setup, how messages arrive, replies and health.
Coming from another help desk? Kommio as an alternative to Chatwoot, Zendesk, Intercom, Freshdesk or Help Scout, and what free help desk software really means.
Other channels
Ready to give your team one calm inbox?
Create a free workspace, connect one channel, and feel the difference on your own conversations today.